Vendor Terms & Conditions
1. INTRODUCTION
These Vendor Terms and Conditions ("Agreement") govern the relationship between Shopeeyo and the Vendor ("You", "Your", "Seller") registering and listing products on our hyperlocal e-commerce platform.
By registering as a Vendor, you agree to be bound by these Terms & Conditions.
2. VENDOR REGISTRATION
Vendors must submit accurate and complete business information including PAN, GSTIN, FSSAI (if applicable), bank account details, and valid government ID proof.
Company reserves the right to approve or reject a Vendor application at its discretion.
3. PRODUCT LISTINGS
Vendors must list genuine, original, and legally permitted products.
Detailed product information including price, specifications, stock availability, warranty (if applicable), and images must be accurately provided.
Vendors are responsible for keeping inventory updated to avoid out-of-stock issues.
The Company reserves the right to remove any listings violating platform standards, consumer protection laws, or IP rights.
4. PRICING & PAYMENTS
Vendors are free to set their product prices but must maintain fair market practices.
Any price manipulation, misleading discounts, or predatory pricing is prohibited.
Payment for successfully delivered orders will be made after deducting platform commission, taxes, and applicable fees within 7 working days.
Vendors must raise GST-compliant invoices to the customer.
5. ORDER FULFILLMENT & DELIVERY
Vendors must fulfill orders within the time commitment made on the platform (2–4 hours hyperlocal dispatch).
Late dispatches, cancellations, or supply of incorrect products may attract penalties or suspension.
Vendors must properly package goods to prevent damages during transit.
6. RETURNS, REFUNDS, AND CANCELLATIONS
Vendors agree to accept returns, refunds, and cancellations as per the Company's Return and Refund Policy.
In case of defective, damaged, expired, or incorrect products, the Vendor will bear the return logistics cost and issue a full refund.
Frequent returns due to quality issues may lead to deactivation.
7. COMMISSIONS, FEES & TAXES
The Company will charge a fixed or percentage-based commission on each successful transaction.
All applicable platform charges, promotional charges, and statutory taxes will be deducted from Vendor payouts.
Vendors are responsible for their own tax compliance (GST returns, TDS, etc.).
8. MARKETING & PROMOTIONS
The Company may run marketing campaigns to promote products listed on the platform.
Vendors may opt for paid promotions, subject to separate terms and costs.
All marketing materials must be accurate and not misleading.
9. INTELLECTUAL PROPERTY RIGHTS
Vendors must ensure they have the right to sell listed products and use associated trademarks, brand names, logos, images, and descriptions.
Infringement of intellectual property will result in immediate removal and possible legal action.
10. DATA PROTECTION & CONFIDENTIALITY
Vendors must maintain the confidentiality of customer information received during order processing.
Use of customer data for personal promotions, spamming, or unauthorized communication is strictly prohibited.
Vendors must comply with the Company’s Privacy Policy and applicable data protection laws.
11. TERMINATION
This Agreement may be terminated:
By either party with 30 days written notice.
Immediately by the Company in case of fraud, non-compliance, breach of terms, or reputational damage.
Upon termination, outstanding dues will be settled within 30 days.
12. LIABILITY & INDEMNITY
Vendors shall indemnify and hold the Company harmless against any third-party claims, product liability claims, regulatory penalties, or losses arising due to the Vendor’s actions or product defects.
The Company shall not be liable for any indirect, incidental, or consequential damages related to the Vendor’s business activities.
13. AMENDMENTS
The Company reserves the right to update these Terms and Conditions periodically.
Vendors will be notified of significant changes via email or platform announcements. Continued use of the platform constitutes acceptance of revised terms.
14. GOVERNING LAW & JURISDICTION
This Agreement shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in kottayam Kerala India.
15. ACCEPTANCE
By registering as a Vendor on shopeeyo, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.