Shipping Policy
Shipping Policy
At Shopeeyo(“we", "our", "us"), we are committed to delivering your orders quickly, safely, and efficiently. Our Shipping Policy outlines the terms and conditions regarding the dispatch and delivery of products ordered through our platform.
1. Service Areas
We currently offer shipping services within selected cities and regions as part of our hyperlocal model.
Availability of delivery to your area will be confirmed during the checkout process.
2. Shipping Partners
We partner with trusted local and national logistics providers to ensure timely delivery.
In some areas, delivery may also be fulfilled directly by vendors or authorized service agents.
3. Delivery Timelines
Same-Day Delivery: Available for eligible orders placed before 12PM, depending on location.
Next-Day Delivery: For orders placed after the cut-off time.
Standard Delivery: Typically within 1-7 working days.
Custom Orders/Heavy Items: May require longer processing and delivery times; details will be shared during checkout.
Note: Delivery timelines are estimates and may vary based on factors like product availability, weather conditions, traffic, or local holidays.
4. Shipping Charges
Shipping charges (if any) are calculated and displayed at checkout before you finalize your order.
Free Delivery: Available for orders depend on the vendor offering eligible hyperlocal zones.
Special handling charges may apply for bulky, fragile, or high-value products.
5. Order Processing
Orders are processed and dispatched once payment confirmation is received.
For Cash on Delivery (COD) orders (if applicable), the shipment process will begin immediately after order verification.
6. Order Tracking
Once your order is shipped, you will receive an SMS/email/app notification with tracking details.
You can monitor your shipment status using the provided tracking link or through your account dashboard on our Platform.
7. Delivery Attempts
Our delivery partners will attempt delivery 2 times.
If the order is not received by the customer or if the delivery fails due to customer-related reasons (wrong address, unavailability, etc.), the order may be canceled or returned to the seller.
Re-delivery requests may incur additional charges.
8. Delays & Exceptional Circumstances
In rare situations like natural disasters, strikes, government restrictions, or pandemics, delivery may be delayed.
We will proactively communicate any significant delays to you.
9. Damaged or Missing Items
If you receive a damaged package, please refuse delivery if possible and immediately contact our Customer Support.
For missing items or incorrect deliveries, raise a support ticket within 24 hours of delivery along with photographs of the package/products.
10. Customer Responsibilities
Ensure that the delivery address, contact number, and landmark provided are accurate and complete.
Be available to receive the package during the estimated delivery window.